Shipping & Delivery Policy

Last Updated: August 21, 2026

Thank you for shopping with Metisshop. We want every customer to have a clear understanding of how orders are processed, shipped, and delivered. This Shipping & Delivery Policy explains our order processing schedule, shipping costs, estimated delivery times, available carriers, tracking information, and the steps to take if an issue occurs during delivery.

Please review this policy before placing an order.

1. Order Processing

After an order is successfully placed, we begin preparing it for shipment.

Our standard handling time is:

1 business day

Orders are processed on business days. Before an order is shipped, it may go through payment confirmation, order review, item preparation, and packaging.

In some cases, additional time may be needed if there is an issue with payment verification, inventory availability, or order information. If we need additional information to process your order, our support team may contact you using the information provided at checkout.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM EST, Monday through Friday

Orders placed before 5:00 PM EST on a business day will generally begin processing that same business day.

Orders placed after 5:00 PM EST, on Saturday or Sunday, or on a business holiday will generally begin processing on the next available business day.

The cut-off time refers to when an order enters our normal processing schedule. It does not guarantee that an order will be shipped or delivered on the same day.

3. Shipping Cost

Metisshop currently offers standard shipping at the following rate:

Shipping Method	Cost
Standard Shipping	Flat Rate: $6.99

The applicable shipping charge will be displayed during checkout before you complete your purchase.

4. Handling and Transit Time

Our standard delivery schedule consists of two stages:

Delivery Stage	Estimated Time
Handling Time	1 Business Day
Transit Time	2–6 Business Days

Based on these estimates, the expected total delivery time is generally:

3–7 business days

Delivery estimates begin after the handling period and after the package has been transferred to the shipping carrier.

Please note that delivery times are estimates and may vary depending on the delivery destination, carrier operations, weather conditions, holidays, or other circumstances that may affect transportation.

5. Shipping Carriers

Orders may be delivered through one of the following carriers:

USPS
UPS
FedEx

The carrier used for a specific order may depend on the destination, package characteristics, service availability, and operational requirements.

6. Shipping Within the United States

Metisshop currently ships to eligible addresses within the United States.

At this time, we do not offer international shipping.

If our available shipping destinations change in the future, this policy will be updated accordingly.

7. Tracking Information

Once an order has been shipped, tracking information will be provided when available.

Customers may receive shipping and tracking information by email after the carrier has received the package and the shipment information has been generated.

Please allow some time for tracking updates to appear after shipment. Carrier tracking systems may not display movement immediately.

Tracking updates can be used to monitor the progress of your delivery through the carrier handling your package.

8. Delivery Delays

Although we work to process and ship orders within the timeframes described above, delays may occasionally occur.

Possible causes of delays may include:

Severe weather
Carrier transportation disruptions
Holiday or seasonal shipping volume
Incorrect or incomplete delivery information
Operational delays within the carrier's network
Other unexpected transportation circumstances

We appreciate your patience if a delivery takes longer than originally estimated.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped. However, once an order has entered the shipping process or has been transferred to the carrier, changes may no longer be possible.

Metisshop cannot guarantee successful delivery when incorrect, incomplete, or outdated shipping information is provided during checkout.

10. Undeliverable or Returned Packages

A package may be returned if it cannot be delivered, is refused, or contains an incorrect or incomplete address.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate.

Additional shipping charges may apply if a package needs to be shipped again because of an address error or other customer-provided delivery information.

11. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

Around the delivery location
With household members
With neighbors
With building management, where applicable

If the package is still missing, please contact us with your order number and the relevant tracking information. We will review the situation and assist with the next steps.