Shipping & Delivery Policy
Last Updated: March 13, 2025
This Shipping & Delivery Policy describes how orders are processed, shipped, and delivered when customers purchase products from Metisshop. Our store offers a curated selection of women's fashion including jumpsuits with belts, dresses, kimonos, and skirts designed to provide comfort, elegance, and everyday style.
We aim to ensure a transparent and reliable shipping experience for every customer. This page outlines important information regarding order processing, shipping costs, delivery timeframes, tracking services, and customer support.
By placing an order through our website, you acknowledge and agree to the shipping practices described in this policy.
1. Shipping Coverage
Metisshop currently ships within the United States. Our shipping partners allow us to deliver orders to most residential and commercial addresses across the country.
If you have questions about shipping availability to your location, please contact our support team before placing your order.
2. Order Processing Time
Orders are processed within 1–2 business days. Processing includes payment verification, order confirmation, item preparation, packaging, and transfer to the shipping carrier.
Orders are processed Monday through Friday. Orders are not processed on Sundays or major public holidays.
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address used during checkout.
3. Daily Order Cut-Off Time
Metisshop applies a daily cut-off time to ensure efficient order fulfillment.
| Order Cut-Off Time | Time Zone | Processing Days |
|---|---|---|
| 5:00 PM | Eastern Standard Time (EST) | Monday – Friday |
Orders placed before the daily cut-off time may begin processing the same business day. Orders placed after the cut-off time will be processed on the next business day.
4. Shipping Method, Cost, and Delivery Time
Metisshop provides a simple and transparent shipping structure with a flat-rate shipping fee.
| Shipping Method | Processing Time | Transit Time | Shipping Cost |
|---|---|---|---|
| Standard Shipping | 1–2 Business Days | 2–7 Business Days | $7.99 (Flat Rate) |
The total estimated delivery timeframe is typically 3–9 business days, which includes both order processing and shipping transit time.
5. Shipping Carriers
Metisshop works with reliable national carriers to ensure safe and efficient delivery. Depending on logistics availability and delivery location, orders may be shipped using:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The specific carrier used will depend on operational efficiency and delivery destination.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor your shipment through the carrier’s tracking system.
Tracking information may take up to 24–48 hours to appear after the shipping confirmation email has been sent.
7. Address Accuracy
Customers are responsible for providing accurate shipping information during checkout. Incorrect or incomplete addresses may result in delays or returned shipments.
If you realize your shipping address was entered incorrectly, please contact our support team immediately. Address changes may be possible if the order has not yet been shipped.
8. Delivery Delays
Although we strive to meet all delivery estimates, shipping delays may occur due to factors outside our control. These may include severe weather, transportation disruptions, or increased carrier volume during peak seasons.
If your order appears delayed, we recommend checking your tracking information first. Our support team can assist if additional help is needed.
9. Lost or Missing Packages
If your tracking status shows that a package has been delivered but you have not received it, please check with neighbors, household members, or your building management.
If the package still cannot be located, please contact our support team so we can assist in opening a carrier investigation.
10. Damaged Packages
If your order arrives damaged, please contact our support team and provide photographs of the packaging and affected product. This will help us review the issue and determine the appropriate resolution.
11. Multiple Shipments
Orders containing multiple items may occasionally be shipped separately depending on warehouse logistics and product availability. Each shipment will include its own tracking number.
12. Customer Support
If you have questions regarding shipping, delivery timelines, or order tracking, please contact Metisshop customer support.
| Customer Support Information | Details |
|---|---|
| Store | Metisshop |
| Address | 2519 Platinum Chase Dr, Rosharon, TX 77583, United States |
| support@metisshop.com | |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM EST |
13. Policy Updates
Metisshop reserves the right to update this Shipping & Delivery Policy at any time to reflect operational changes or improvements to our services.
Any updates will be posted on this page along with the revised effective date.
By continuing to use our website and placing orders with Metisshop, you agree to the terms outlined in this policy.