Return & Refund Policy
Last Updated: March 13, 2025
At Metisshop, we want customers to feel confident when shopping for our women's fashion collections, including jumpsuits with belts, dresses, kimonos, and skirts. If for any reason you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns and refunds are handled.
This policy outlines the return eligibility requirements, the return process, and how refunds are issued. By placing an order through our website, you agree to the terms described below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, items must meet the following conditions:
- The item must be unused and in its original condition.
- The product must be returned with all original packaging and tags.
- The item must not show signs of wear, damage, or alteration.
Items that do not meet these conditions may not be eligible for a return.
2. Return Timeframe and Refund Processing
The following table summarizes the key timeframes associated with our return and refund process.
| Policy Detail | Timeframe | Notes |
|---|---|---|
| Return Request Window | Within 30 Days of Delivery | Customer must contact support to initiate return |
| Refund Processing Time | Up to 10 Business Days | Processed after returned item is received and inspected |
| Return Fees | No Return Fees | Metisshop does not charge restocking fees |
3. How to Request a Return
To initiate a return, please contact our customer support team within the return window. When contacting us, include the following details:
- Your order number
- The item you wish to return
- The reason for the return
Our support team will review your request and provide instructions on how to return the product.
4. Return Shipping
Once your return request has been approved, you will receive instructions on where to send the returned item. Products should be packaged carefully to avoid damage during transit.
Customers should ensure that returned items are shipped using a reliable shipping service that provides tracking information whenever possible.
5. Refund Process
After the returned item has been received and inspected, the refund process will begin. Refunds will be issued to the original payment method used during checkout.
Please allow up to 10 business days for the refund to be processed once the returned item has been received and approved.
Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
6. Non-Returnable Items
Certain items may not be eligible for return in the following situations:
- Items that have been worn or used
- Products returned outside the 20-day return window
- Items returned without original packaging
Metisshop reserves the right to decline returns that do not meet the eligibility conditions outlined in this policy.
7. Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact our support team as soon as possible. Providing photos of the issue can help us review the situation and provide a resolution quickly.
Our team will work with you to arrange a replacement or refund where appropriate.
8. Order Cancellation
If you wish to cancel an order, please contact our support team immediately. Orders may only be canceled if they have not yet entered the shipping process.
9. Customer Support
If you have questions regarding returns or refunds, please contact Metisshop customer support using the information below.
| Customer Support Information | Details |
|---|---|
| Store | Metisshop |
| Address | 2519 Platinum Chase Dr, Rosharon, TX 77583, United States |
| support@metisshop.com | |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM EST |
10. Policy Updates
Metisshop reserves the right to update this Return & Refund Policy at any time in order to reflect operational changes or improvements to customer service procedures.
Any updates will be posted on this page along with a revised effective date.